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About Us

MAM UK Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page

Alternattvely you can contact us using the following information:

MAM UK Limited
Gerald House
2b Claremont Road
Teddington
TW11 8DG

020 8943 8880
Normal office hours are Monday to Thursday 9am to 5.30pm  Friday 9am to 3pm (Excluding Bank Holidays).

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa, Mastercard, Switch, Maestro cards and Paypal Payment. We do not charge for any item until it is ready to ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

PLEASE NOTE - we now ship to the UK & IRELAND only.

For the rest of the world, please visit NETQUOTEVAR:LINK for the global online shop.

All postage and packaging costs are added to your order at time of checkout.

All items are sent by Royal Mail first class in the UK & by Royal Mail Airmail to IRELAND.

We now charge a flat rate of £3.99 (£3.32 + VAT) shipping per order in the UK.

Rates to IRELAND are as follows:-
Orders up to £15 in total = + £8.00 postage
Orders up to £30 in total = + £12.00 postage
Orders up to £60 in total = + £15.00 postage
Orders up to £200 in total = + £20.00 postage

Orders are dispatched every week day by first-class Royal mail post in the UK or by Royal Mail Airmail to Ireland - direct to your door from our warehouse. (Orders received after 9:00am on a Friday will not be dispatched until Monday). We also do not ship orders on Bank holidays as both our office and warehouse are closed, so therefore there can be delays on deliveries over bank holidays.

Should your order take longer than the 2-3 days stated for delivery than we would ask you to wait a total of 8 working days from date of despatch (which can be found out by emailing customer service) before we either refund you for your whole order, or resend this out to you. As it is likely your order is still in the Royal Mail Postal System on its way to you.

Delivery Schedule

Orders will be despatched Monday to Friday by First Class Royal Mail. Orders received after 3pm on a Friday will not be despatched until the following Monday.

Back Orders

not applicable

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

MAM UK Ltd do not collect any credit card data. At checkout you are forwarded to an external secure banking site. Payments are collected by SellerDeck Payments, who are part of Credit Call.

Guarantee

We guarantee your satisfaction. If any of our products does not meet your expectations, please contact us for a full refund.

MAM UK Limited
Gerald House
2b Claremont Road
Teddington
TW11 8DG

020 8943 8880
Normal office hours are Monday to Thursday 9am to 5.30pm  Friday 9am to 3pm (Excluding Bank Holidays).

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8943 8880 or fax us on 020 8943 8881 or write to us at MAM UK Ltd, Gerald House, 2b Claremont Road, Teddington, TW11 8DG

Normal office hours are Monday to Thursday 9am to 5.30pm  Friday 9am to 3pm (Excluding Bank Holidays).

Privacy Policy

MAM UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy


MAM want you to be delighted every time you shop with us.
Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, http://www.hmso.gov.uk/si/si2000/20002334.htmyou have
the right to cancel the contract for the purchase of any of these items
within a period of 7 working days, beginning with the day after the day on
which the item is delivered. This applies to all of our products. We can accept returns of complete product, which is unused and in an "as new" condition.

To cancel this contract, please pack the relevant item securely and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that
the item was delivered to you.

For your protection, where you are returning an item to us, we recommend
that you use a recorded-delivery service. Please note that you will be
responsible for the costs of returning the goods to us unless we delivered
the item to you in error or the item is faulty.

As soon as we receive notice of your cancellation of this order, we will
refund the relevant part of the purchase price for that item.

Returns to be addressed to the following:
MAM UK Limited
Gerald House
2b Claremont Road
Teddington
TW11 8DG

020 8943 8880
Normal office hours are Monday to Thursday 9am to 5.30pm  Friday 9am to 3pm (Excluding Bank Holidays).

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